SMS Terms of Notification & Privacy Practices Policy

Last update: September 20, 2023

📲 Healthsted, LLC – SMS Terms of Notification & Privacy Practices




Last Updated: 6/24/2025



1. Purpose of SMS Notifications


Healthsted, LLC (“We,” “Us,” “Our”) provides SMS notifications to enhance the quality and coordination of homecare services. By opting in, you agree to receive messages related to:



  • Visit schedules and clock-in/out reminders



  • Urgent scheduling updates



  • Compliance requirements and document submissions



  • Invitations to training and seminars



  • Health and wellness education



  • Agency announcements, service offerings, or operational updates



Our SMS notifications are intended to support efficient service delivery and enhance communication between Healthsted, LLC and our clients, caregivers, and personnel.



2. Opt-Out Policy


You can cancel the SMS service at any time by replying with the word “STOP” to any message received from us. Once we receive your opt-out request, we will send a final confirmation message and stop sending SMS messages to your number.


To re-enroll, simply opt in again by contacting our office or following the original sign-up process.



3. Help & Customer Support


If you are experiencing issues with our SMS program, you can:



We are committed to addressing any technical or accessibility concerns you may encounter.



4. Message Frequency & Data Rates


Message frequency will vary depending on your level of service and communications needs.

Standard message and data rates may apply based on your mobile carrier plan.


We recommend reviewing your wireless service agreement for details on applicable charges.



5. Mobile Carrier Disclaimer


Healthsted, LLC is not responsible for any delays or failure in the delivery of SMS messages. Your mobile carrier is not liable for delayed or undelivered text messages.



6. Consent to Receive Texts & Automated Messages


By voluntarily providing your mobile number and opting into SMS notifications:



  • You affirm that the number belongs to you and is accurate.



  • You agree to receive recurring automated text messages (e.g., SMS, MMS, or similar technologies) for service delivery, care updates, reminders, offers, and Healthsted communications.



  • You understand that consent is not a condition of receiving services or care from Healthsted.




7. Duty to Notify Us of Number Changes


You are responsible for notifying us immediately if you change, transfer, or deactivate your mobile number. Failure to do so may result in messages being sent to unintended recipients.


Please email us at admin@healthsted.org before the change takes effect.



8. Age & Participation Requirements


By participating in our SMS notification service, you confirm that:



  • You are 18 years of age or older



  • You own or are authorized to use the mobile device associated with the number provided



  • Your wireless carrier supports two-way text messaging



Not all mobile carriers support our messaging platform. Please verify with your carrier.



9. Data Use & Privacy Policy


Healthsted, LLC may collect and process data associated with SMS messaging for the purposes of:



  • Verifying time and attendance for Personal Care Specialists™



  • Coordinating client visits



  • Submitting caregiver hours for payroll



  • Submitting service logs for insurance reimbursement



  • Meeting internal quality control and audit standards



We do not share SMS opt-in data or consent with any third parties unless required by law or contractual obligation. Personal information will only be used in accordance with our Privacy Policy and applicable regulations.



10. Indemnification


You agree to indemnify and hold harmless Healthsted, LLC from any claims, liabilities, damages, or expenses (including attorney’s fees) arising from:



  • Your voluntary provision of a phone number you do not own



  • Failure to notify us of a number change



  • Any third-party claims related to unauthorized message receipt




11. Dispute Resolution & Arbitration


Participation in our SMS program is also governed by our Terms of Use. These include provisions that:



  • Require you to resolve disputes with us on an individual basis (not as part of a class or group action)



  • Require all claims to be settled through binding arbitration



  • Waive your right to a jury trial



By participating in the SMS service, you agree to these terms.



12. Modifications to This Policy


We reserve the right to update or amend these SMS Terms at any time. You will be notified of material changes through our communication channels. Continued use of the service following updates constitutes your agreement to the revised policy.


We recommend reviewing this policy regularly to stay informed of your rights and responsibilities.



13. Contact Information


Healthsted, LLC

“Tolle, Totum: Compassionate Filipino Care That Feels Like Family”

📍 4541 N. Sheridan Rd, Chicago, IL 60640

📧 admin@healthsted.org

📞 872-225-3456

🌐 www.healthsted.org



Healthsted, LLC maintains strict confidentiality regarding SMS opt-in data and related user permissions. Your trust and privacy are fundamental to our care philosophy.